Shift Leader

About the role

The Shift Supervisor at Papa Murphy's is responsible for leading and managing a team to ensure the store runs smoothly and meets high standards of quality, service, and safety. This role involves overseeing all aspects of the store, from preparing for business needs to addressing emergencies and guest complaints.

Responsibilities

• Conquer all aspects of the Crew Member position
• Oversee and encourage all team members to be their best on shift
• Accomplish or assist with all necessary tasks to ensure the store is prepared for the projected business needs
• Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines
• Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS
• Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner
• Train and develop team members for successful growth and development
• Operate the store independently if needed, in the absence of the manager

Requirements

• Ability to communicate, read, and apply fundamental math skills effectively
• Outstanding customer services skills
• Capacity to manage various difficult or emotional guest and crew situations
• Novice computer skills, including MS Word, Excel, Outlook, and POS
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations
• Foundations Of Your Career Desire to be a team player and lead with a great attitude!
• At least six months experience in QSR (or previous crew) involvement
• Knowledgeable in food safety

Qualifications

• Ability to build positive relationships with supervisors, co-workers, and guests
• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms
• Occasionally required to bend and stoop, kneel or crouch
• Maintain punctual and regular attendance at work

Skills

• Effective communication and customer service skills
• Ability to manage difficult situations
• Basic computer skills
• Food safety knowledge

Benefits

• No late hours, ovens, grease traps, or public restrooms
• Opportunity to work with an amazing team
• Pizza!
• Earn more dough with tips!
• Education and tuition assistance

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.