Shift Lead - University

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late — some sites even run 24/7!

About the Role

DashMart is looking for a motivated and experienced individual who excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen.

Responsibilities

• Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
• Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
• One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. Engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
• Help improve operations: Contribute ideas to improve our quality and customer experience.

Requirements

• Self-motivated, positive, and a team player with high integrity and a drive to delight customers.
• Proven track record of success in food and beverage, warehouse, and/or retail environments.
• Ability to be on your feet and move heavy products; physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and operate a pallet jack and hand truck.
• Ability and desire to obtain and maintain a food handling certificate (DoorDash will provide this training).
• High school diploma or GED equivalent (college diploma a plus but not required).
• At least 18 years of age.
• Organized and proficient in Google Docs and Google Sheets.
• Flexibility in schedule — available for a number of different shifts per week depending on the hiring site’s scheduling needs.

Benefits

• Market competitive pay with opportunity for pay increases twice a year based on performance
• Paid time off (PTO) and sick leave
• Health benefits starting Day 1 (Medical, Dental, & Vision)
• 401(k) match
• Gym membership reimbursement (up to $75/month)
• Monthly DashPass subscription (including access to Lyft discounts for full-time employees)
• Employee Assistance Program
• Career advancement opportunities
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