Shift Lead/Server

Responsibilities

• Oversee restaurant operations during assigned shifts
• Ensure excellent guest service, team productivity, food quality, cleanliness, and compliance with company policies
• Serve as the Manager on Duty when senior leadership is not present
• Support team members in maintaining high service and operational standards

Requirements

• High School diploma or equivalent and/or experience in a restaurant or a related field preferred
• Prior restaurant, hospitality, or shift leadership experience preferred
• Strong guest service and communication skills
• Cash handling and register balancing experience
• Ability to supervise and motivate employees in a fast-paced environment
• Knowledge of food safety and sanitation procedures
• Strong problem-solving and conflict resolution skills
• Reliable, punctual, and trustworthy
• Flexible schedule including nights, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Lift, carry, push, or pull up to 50 pounds
• Bend, stoop, reach, and climb as needed
• Work in hot, fast-paced kitchen and dining room conditions

Essential

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the restaurant
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient restaurant operations
• Maintain a warm and friendly demeanor at all times
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
• Leadership & Team Supervision
• Lead front-of-house and/or back-of-house team members during assigned shifts
• Delegate daily tasks and ensure timely completion
• Provide coaching, direction, and support to team members
• Aid in onboarding and training of new hires
• Monitor employee performance and address concerns in real time
• Promote teamwork, accountability, and professionalism
• Communicate shift notes, incidents, and updates to management
• Guest Service Excellence
• Deliver and model exceptional guest service standards
• Respond to guest concerns, complaints, and service recovery needs
• Support staff during high-volume periods
• Ensure service speed, accuracy, and hospitality standards are maintained