Shift Lead (Sbarro)

Key Responsibilities

• Customer Service Excellence
• Food Preparation & Safety
• Cash Handling & Register Operations
• Training & Development
• Operational Support
• Team Leadership & Supervision

Team Leadership & Supervision

• Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness
• Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly
• Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area)
• Provide guidance and support to team members, helping them with any challenges or questions they may have
• Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals
• Ensure that all customers are greeted promptly and served in a friendly, professional manner
• Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction
• Ensure customer orders are prepared correctly and delivered in a timely manner
• Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards
• Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service
• Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines
• Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols
• Monitor inventory levels, ensure products are stocked, and notify management when supplies are low
• Operate cash registers, process transactions, and ensure accuracy in cash handling
• Affirm all payments are processed correctly and that team members are trained to handle cash and electronic payments
• Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift
• Assist with the training and development of new team members, ensuring they understand their roles and Sbarro's standards
• Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies
• Encourage team members to develop their skills and promote from within whenever possible
• Aid the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift
• Help manage labor and food costs to ensure the restaurant meets its financial targets
• Maintain operational standards and ensure the restaurant is always prepared for peak business periods

Skills & Qualifications

• Education: High school diploma or equivalent (required)
• Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred
• Leadership: Strong leadership skills with the ability to motivate, guide, and support team members
• Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service
• Communication: Strong communication skills with the ability to effectively interact with employees and customers
• Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment
• Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly
• Flexibility: Willingness to work various shifts, including nights, weekends, and holidays

Physical Demands

• Ability to stand and walk for long periods of time during shifts
• Ability to lift and carry items up to 50 pounds
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously
• Ability to work in varying kitchen temperatures and conditions

Benefits

• Weekly pay
• Opportunities for growth and advancement
• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k)
• Paid Time Off (Vacation & sick pay)