Shift Lead (Sbarro)

Key Responsibilities

• Lead and support team members during shifts to ensure smooth and efficient restaurant operations
• Delegate tasks and help maintain productivity, teamwork, and positive morale
• Deliver outstanding customer service and resolve guest concerns professionally and quickly
• Ensure all food items meet Sbarro standards for quality, taste, and presentation
• Maintain cleanliness and organization throughout kitchen, prep, and dining areas
• Follow and enforce food safety, sanitation, and health regulations
• Aid in opening, closing, and daily shift procedures
• Assist with cash handling, register operations, and shift accountability
• Absorb and train new and existing team members on company standards
• Support kitchen equipment operation and report any issues to management
• Support management in achieving daily operational goals

Requirements

• Previous restaurant, food service, or customer service experience preferred
• Leadership or supervisory experience is a plus
• Strong communication and teamwork skills
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic
• Ability to stand for long periods and lift up to 50 lbs as needed
• Flexible availability, including nights, weekends, and holidays preferred