Shift Lead - San Carlos

Job Summary

Boba Guys is seeking a Shift Lead to join their team in San Carlos, CA. The ideal candidate is passionate about quality, customer service, and business practices, and is ready to bridge cultures and enhance the drinking experience.

About the role

The Shift Lead position is crucial for ensuring efficient and effective operations during specific shifts. This role involves leading the team to complete daily tasks, coaching and training team members, anticipating guest needs, and managing inventory.

Responsibilities

• Provide exceptional hospitality and service to both guests and team members
• Anticipate guest experiences and be proactive in service and hospitality
• Become a resource for problem-solving, guest relationships, and product quality
• Deploy the team to optimize the guest experience and service speed
• Protect store assets by adhering to safety, food handling, security, maintenance, and cash handling procedures
• Maintain accurate inventory levels and communicate shortages promptly
• Communicate essential information clearly and confidentially
• Model teamwork, collaboration, and respect according to Boba Guys' values
• Assist in the training and development of new and existing team members

Requirements

• At least one year of work experience
• Continuous demonstration of excellent customer service skills
• Strong communication and interpersonal abilities
• Effective time management and delegation skills
• Ability to solve problems using sound judgment
• Performance that aligns with Boba Guys' Vision, Mission, and Values

What We Offer

• Competitive starting wages and health care benefits
• Pride in quality work and strong customer relationships, including team outings and dinners
• Opportunities for growth and celebration of team members' talents
• Infinite tea on every shift, including for friends and family