Shift Lead, Restaurant - HRC San Francisco

About the Company

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues, and Cafes. HRI also launched Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, displayed at its locations around the globe.

In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity, and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry.

About the Role

The FOH Supervisor is responsible for assisting bartenders, servers, hosts, and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction while contributing to sales growth and ensuring all standards and legal obligations are followed. The FOH Supervisor supports cafe senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rock business objectives.

Responsibilities

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry-leading customer service professionals.
• Greet employees as they begin their shift to promote a positive work environment.
• Continuously provide employees with verbal recognition, direction, and support.
• Motivate employees daily by maintaining a positive attitude and open line of communication.
• Communicate with employees to keep them informed of restaurant, regional, and corporate procedures.
• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Train and empower employees to exercise good judgment in making decisions regarding guest service satisfaction by adhering to company training standards.
• Monitor and coach employees on performance, compliance with procedures, and workload.
• Ensure employees follow safety, sanitation, and security procedures.
• Listen to comments, criticisms, and feedback from customers, employees, and other managers to gain an understanding of areas of strength and opportunity to improve personal and restaurant performance.
• Create and modify the weekly work schedule to accommodate employees, volume, or other emerging trends.
• Present a professional image to employees, guests, clients, owners, and investors.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.
• Possess a self-motivated approach to personal and professional growth.
• Lead by example and run shifts tied into Hard Rock’s core mottos and values.
• Help ensure that food and beverage specifications, quality, and recipe adherence meet Hard Rock standards.
• Help maintain proper managing coverage in all aspects of FOH operations.

Requirements

• 2+ years in a Supervisory role with high-volume exposure in a casual-themed, full-service restaurant.
• Strong knowledge of food handling.
• Bartending experience preferred.
• Background in training is a plus, as influencing the training and development of staff is a necessary strength.

Skills

• Ability to learn and bring "out of the box" ideas to the team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Strong problem-solving skills through the ability to diagnose and implement solutions.
• Strong communication and listening skills, with excellent speaking, reading, and writing abilities.
• Ability to comprehend and use technical or professional language to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners, and other employees.
• Multiple language abilities a plus; fluency in English required.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
• Ability to occasionally, regularly, or frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.
• Ability to travel via auto or airplane for long periods of time.

Benefits

Hard Rock International offers a comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit www.gotoworkhappy.com/benefits.

Pay

Pay Range: $23 - $33/hour.