Shift Lead, Restaurant - HRC Atlantic City

About the role

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.

Responsibilities

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
• Greets employees as they begin their shift to promote a positive work environment
• Continuously provides employees with verbal recognition, direction, and support
• Motivate employees daily by having a positive attitude and having an open line of communication
• Communicates with employees to keep them informed or restaurant, regional, and corporate procedures
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Makes sure employees follow safety, sanitation and security procedures
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends
• Presents a professional image to employees, guests, clients, owners and investors
• Operate ethically to protect the image of Hard Rock
• Utilize programs designed to help Save the Planet

Requirements

• 2+ years in a Supervisory role with high volume exposure in a casual- themed, full-service restaurant
• Strong knowledge of food handling
• Bartending experience preferred
• Influencing the training and development is a necessary strength, so a background in training is a plus

Qualifications

• Ability to learn and bring "out of the box" ideas to their team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Able to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
• Multiple language abilities a plus, fluency in English required
• Help insures that food and beverage specifications, quality and recipe inherence is up to HR standards
• Help maintains proper managing coverage in all aspects of FOH operations

Skills

• Ability to learn and bring "out of the box" ideas to their team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Able to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
• Multiple language abilities a plus, fluency in English required

Benefits

Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Pay

Salary range: $18 - $24 per hour

Schedule

Hours will vary based on department needs and location.