Shift Lead Registered Veterinary Technician (RVT)

About the role

The pay range for this role is $22.19 - $32.06/hour. The role is located at 4715 New Centre Dr Bldg E, Wilmington, NC 28405.

Role Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times.
• Perform or prepare procedures that do not require veterinarian assistance, complete preparatory work for other procedures, and monitor hospitalized or surgical pets.
• Auditing and updating medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.

Leadership Responsibilities

• Aid in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
• Support Practice Manager in hospital labor management.
• Aid in the selection, training, and day-to-day supervision of the paraprofessional team.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Identify potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT).
• PREFERRED: Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program.