Shift Lead, PT

Broad Description of Duties

The Shift Lead supports the theatre management team by providing assistance with theatre efficiencies, staff communication, and meeting daily goals. They also serve as a first point of contact for guest concerns and assist with various associate-related tasks.

Essential Functions/Job Duties

• Communicate goals and objectives to associates through pre-shift meetings
• Reposition team members during peak periods and according to show schedules
• Process voids, refunds, seat swaps, and loyalty points for guest service reasons
• Reboot terminals to ensure scanning is 100% operational
• Be the first point of contact for guest concerns
• Maintain quality operations by meeting "Best In Class" benchmarks
• Aid in projects including seat repair, training, inventory, and financial planning
• Perform other duties as assigned by the management team

Job Requirements

• Strong interpersonal, verbal, and written communication skills
• Willingness and motivation to learn new skills, tasks, and software systems
• Six (6) months minimum experience in the theatre industry

Physical Requirements

• Frequent sitting, talking, hearing, and using hands to finger, handle, or touch objects, tools, or controls
• Occasional standing, walking, lifting up to 35 lbs
• Close vision, ability to adjust focus, and moderate to high noise levels

Education Required

No minimum education required; however, a high school diploma or equivalency is preferred.

Company Information

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.