Shift Lead, PT

Broad Description of Duties

Under the direction of the theatre management team, the Shift Lead is responsible for providing support to management as it relates to theatre efficiencies, staff communication, and meeting daily goals. A shift lead may serve as a first point of contact for guest concerns and assist with other associate-related tasks such as\: coaching, training, and policy enforcement. This position will help ensure an exceptional guest service experience.

Essential Functions/Job Duties

• Communicate to associates goals and objectives by conducting pre-shift meetings;
• Aid management by repositioning team members in areas of need during peak periods and according to show schedules;
• Process voids, refunds, reserve seating swaps, and issue loyalty points for guest service reasons;
• Reboot terminals to ensure scanning is 100% operational;
• Be the first point of contact for guest concerns;
• Help maintain the quality of daily operations by meeting the “Best In Class” benchmarks, (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests);
• Aid with projects which include\: seat repair, training, inventory, and financial goal planning/execution;
• Aid in other duties as assigned by the management team

*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements

• Possess strong interpersonal, verbal, and written communication skills;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Six (6) months minimum experience in theatre industry

Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.
• The employee is required to stand, and/or walk occasionally.
• The employee must occasionally lift and/or move up to 35 lbs.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Education Required

• No minimum education required; however, high school diploma or equivalency is preferred

Benefits

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.