Shift Lead (Popeye's)

About the role

Assist in overseeing the daily operations of the Popeye's restaurant to ensure a smooth and efficient service. Walk-in interviews available any time from 11am CST to 4pm CST at 75246 Alabama 77, Lincoln, AL, USA.

Key Responsibilities

• Operations Management: Ensure that food is prepared according to Popeye's standards, ensuring consistency and quality; monitor inventory levels and ensure stock is replenished as needed; ensure that all health, safety, and cleanliness guidelines are followed consistently; help manage opening and closing procedures, including cash handling and securing the premises; maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms.
• Team Leadership & Staff Management: Assist in recruiting, training, and onboarding new team members; provide guidance and coaching to team members, ensuring they meet performance expectations and follow operational procedures; help develop staff schedules to ensure the restaurant is adequately staffed for peak hours; promote teamwork and foster a positive work environment to keep staff motivated and productive; address employee performance issues, and provide constructive feedback to help employees grow.
• Customer Service & Guest Experience: Ensure high levels of customer satisfaction by providing quality food and excellent customer service; handle customer complaints or issues in a professional manner, resolving them to the customer's satisfaction; help implement strategies to improve guest experiences and encourage repeat business; monitor the service team to ensure a friendly and efficient experience for guests.
• Financial Management: Assist in monitoring restaurant costs, including labor, food, and supplies; help manage cash flow, ensure proper cash handling, and oversee daily transactions; ensure that food costs, waste reduction, and other operational costs are kept within budget; assist with daily sales tracking and inventory management to maintain profitability.
• Compliance & Safety: Ensure compliance with all local, state, and federal health and safety regulations; enforce Popeye's policies and procedures for food handling, employee safety, and cleanliness; assist in performing safety checks and ensuring that equipment is in working order; participate in audits and inspections as required by KFC and regulatory authorities.
• Training & Development: Assist in training new hires and ongoing development of current team members; promote a learning culture by offering support and guidance to staff as they improve their skills; conduct performance evaluations and help identify opportunities for employee growth.
• Marketing & Promotion: Assist in local store marketing efforts to promote Popeye's products and services to the community; ensure that promotional materials and special offers are implemented and communicated to customers.

Qualifications

• Education: High school diploma or equivalent (required); some college or business management coursework is a plus.
• Experience: At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities.
• Leadership Skills: Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals.
• Customer Service: Excellent customer service skills with the ability to handle challenging situations calmly and professionally.
• Problem-Solving: Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
• Time Management: Ability to prioritize and manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff.
• Attention to Detail: Ability to maintain high standards for food quality, cleanliness, and safety.
• Flexibility: Ability to work various shifts, including nights, weekends, and holidays, as needed.
• Physical Demands: Ability to stand, walk, and move throughout the restaurant for extended periods; ability to lift and carry items up to 50 pounds; ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits

• Competitive salary based on experience, with opportunities for advancement.
• Benefits include health insurance, paid time off, and employee discounts.
• Training programs available to help develop managerial and leadership skills.