Shift Lead - Overnight Drive Through

About the role

The Overnight Drive Through Shift Lead oversees and supports our Drive-Through Services during late-night and early-morning hours. This position is dedicated exclusively to overnight drive through operations and requires availability for consistent overnight scheduling.

Responsibilities

• Maintains strict inventory controls to ensure full, comprehensive regulatory compliance across all dispensary operations.
• Ensures POS stations are clean, stocked, and ready to go at store opening.
• Ensures Budtender opening and closing checklists are completed in a timely manner.
• Always maintains proper cash handling procedures.
• Sets up and cleans up the drive-through window area.
• Ensures all customers are greeted as they arrive and wished farewell at their departure.
• Ensures all customers always receive excellent customer service, in every interaction.
• Informs management and supervisors of any low-stock product or inventory issues.
• Has a comprehensive knowledge of cannabis products, the cannabis industry, and any relevant cannabis-related subject matter.
• Keeps up-to-date on current/future trends in the industry by reading industry publications.
• Provides in-store new hire training and mentorship to incoming Budtenders with direction from Manager.
• Performs other duties or projects, as assigned by managers.

Qualifications

• High school diploma, or equivalent.
• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience or cannabis-related experience in a customer setting.
• Certainly demonstrate excellent customer service skills.
• Previous experience with POS systems.
• Previous training/leadership experience a plus.
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, and cannabis therapies - previous knowledge preferred.
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email.
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.

Additional Requirements

• Must be 21 years or older.
• Remain compliant with all legal or company regulations for working in the Cannabis industry.
• This is a dedicated overnight position focused solely on Drive-Through Services and requires availability for late nights, weekends, and holidays.