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Jobs · Design · California

Shift Lead, Licensed Cosmetologist

Madison Reed · Del Mar, CA · 4 days ago
Design$43–$45/hrFull-time

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team. The Shift Lead follows the roadmap of success for their Hair Color Bar, supporting the Manager’s initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate business growth through positive community relationships, and promote the products, services, and values of Madison Reed. As a keyholder, Shift Leads are the manager-on-duty when the manager is out and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar. This role is full time and requires availability on weekends, holidays, and other peak times based on business needs.

About the role

Compensation for this role consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $43 - $45 per hour. Actual compensation is contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Responsibilities

  • Demonstrate and continue to develop leadership skills to provide a top-tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage, and Responsibility.
  • Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
  • Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
  • Provide consultations and all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services).
  • Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members' ideas and insights through continuous coaching and feedback.
  • Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, and memberships.
  • Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, and company asset security.
  • Demonstrate mastery of all Madison Reed systems, policies, processes, and procedures.
  • Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
  • Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
  • Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of team members as needed by the Manager.

Requirements

  • Active cosmetology license in the state in which you are applying.
  • 1+ year of experience as a colorist behind the chair within a salon environment.
  • 1+ year of leadership experience in a customer-facing environment.
  • Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
  • Comfortable operating point-of-sale systems.
  • Fluency in English.

Physical Demands

  • Regularly stand and walk for four or more consecutive hours.
  • Repetitive and regular bending and twisting at the waist.
  • Manipulating fingers and hands, bending and reaching wrists and arms, and reaching with hands and arms.
  • Move or lift up to ten pounds.
  • May occasionally sit, kneel, stoop, crouch, and push or pull up to ten pounds.
  • Communicate regularly with guests via ongoing conversations and consultations.

Benefits

  • Medical, Dental, Vision & FSA (Full-Time Only)
  • Employee Assistance Program (Full-Time and Part-Time)
  • Pre-tax Commuter (Parking & Transit) (Full-Time Only)
  • Basic Life & AD&D (Full-Time Only)
  • Short & Long-term Disability (Full-Time Only)
  • Accident Insurance (Full-Time Only)
  • Critical Illness Hospital (Full-Time Only)
  • Hospital Indemnity (Full-Time Only)
  • Parental Leave (Full-Time Only, dependent on tenure and position)
  • Team Member Discount: Working Advantage (Full-Time & Part-Time)
  • Pet Insurance (Full-Time & Part-Time)
  • One Medical Membership (Full-Time & Part-Time)
  • The College Tuition Benefit (Full-Time & Part-Time)
  • 401k Plans (Full-Time & Part-Time)
  • Paid Vacation Time (Full-Time Only)
  • Paid Holidays (Full-Time & Part-Time)

Pay

Compensation for this role consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $43 - $45 per hour.

Schedule

This role is full time and requires availability on weekends, holidays, and other peak times based on business needs.

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