Shift Lead, Licensed Cosmetologist

About the role

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure. They work through the appointment schedule, communicate with guests, and ensure the quality of every service by the team. Shift Leads follow the roadmap of success for their Hair Color Bar, supporting the Manager’s initiatives within operational best practices and guidelines. They work with their team to solicit diverse perspectives, innovate business growth through positive community relationships, and promote the products, services, and values of Madison Reed.

As a keyholder, Shift Leads act as the manager-on-duty when the manager is out and are developing their business acumen and team management skills to become the next Manager of a Hair Color Bar. This role is full-time and requires availability on weekends, holidays, and other peak times based on business needs.

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top-tier employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including front-of-house and back-of-house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations and all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing, curling, and all chemical services).
• Step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members' ideas and insights through continuous coaching and feedback.
• Contribute to achieving monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
• Ensure the Hair Color Bar meets company standards related to merchandising, inventory, and company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance by aligning individuals’ unique talents and abilities with relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up-to-date on MR products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of team members as needed by the Manager.

Physical Demands

• Regularly stand and walk for four or more consecutive hours.
• Perform repetitive and regular bending and twisting at the waist.
• Manipulate fingers and hands, bend and reach wrists and arms, and reach with hands and arms.
• Move or lift up to ten pounds; occasionally sit, kneel, stoop, crouch, push, or pull up to ten pounds.
• Communicate regularly with guests via ongoing conversations and consultations.

Requirements

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer-facing environment.
• Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
• Comfortable operating point-of-sale systems.
• Fluency in English.

Pay

Compensation for this role consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $38 - $40 per hour. Actual compensation is contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Benefits

• Medical, Dental, Vision, and FSA (Full-Time only).
• Employee Assistance Program (Full-Time and Part-Time).
• Pre-tax Commuter (Parking & Transit) benefits (Full-Time only).
• Basic Life and AD&D insurance (Full-Time only).
• Short- and Long-term Disability (Full-Time only).
• Accident Insurance (Full-Time only).
• Critical Illness and Hospital Indemnity insurance (Full-Time only).
• Parental Leave (Full-Time only, dependent on tenure and position).
• Team Member Discount and Working Advantage (Full-Time and Part-Time).
• Pet Insurance (Full-Time and Part-Time).
• One Medical Membership (Full-Time and Part-Time).
• The College Tuition Benefit (Full-Time and Part-Time).
• 401k Plans (Full-Time and Part-Time).
• Paid Vacation Time (Full-Time only).
• Paid Holidays (Full-Time and Part-Time).