Shift Lead / Key Hourly
Green District · Louisville, KY · 13 mo ago
On-siteManagementFull-time
About the role
Lead key hour operations, manage team, and ensure high-quality service delivery.
Responsibilities
- Manage team of hourly employees
- Ensure smooth operation during peak hours
- Handle customer inquiries and complaints
- Train and develop team members
- Monitor and improve operational efficiency
Requirements
- Bachelor’s degree in Business Administration or related field
- At least 2 years of experience in customer service or management
- Strong leadership and interpersonal skills
- Ability to work flexible hours including weekends and evenings
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with shift scheduling software
- Excellent problem-solving and decision-making skills
Skills
- Customer service orientation
- Team management
- Time management
- Problem resolution
Benefits
- Comprehensive health insurance
- Flexible work schedule
- Professional development opportunities
Pay
- $20-$25 per hour based on experience
Schedule
- Variable shifts including weekends and evenings