Shift Lead / Key Hourly
Green District · Cincinnati, OH · 5 mo ago
On-siteManagementFull-time
About the role
Lead key hour operations, manage team, and ensure high-quality service delivery.
Responsibilities
- Manage team of hourly employees
- Ensure smooth operation during peak hours
- Handle customer inquiries and complaints
- Train and develop team members
- Implement and maintain service standards
Requirements
- Bachelor’s degree in Business Administration or related field
- Minimum 2 years of supervisory experience
- Strong leadership and communication skills
- Ability to work flexible hours including weekends and evenings
Qualifications
- Proficient in Microsoft Office Suite
- Experience with shift scheduling software
- Excellent problem-solving and decision-making abilities
Skills
- Customer service orientation
- Time management and organization skills
- Adaptability to changing schedules
Benefits
- Competitive salary
- Paid time off
- Health insurance options
Pay
- $20-$25 per hour
Schedule
- Variable schedule based on business needs