Shift Lead - Jersey Mike's-1

Primary Duties and Responsibilities

• Responsible for planning, up-selling and detailing of events from pre- to post-event as well as coordinating guest expectations with food and beverage departments
• Manages space requirements, scheduling, ordering of equipment and billing instructions
• Builds effective relationships with internal and external groups to achieve revenue and operational goals
• Provides guests with creative suggestions for innovative room sets and menus
• Initiates and follows up on assigned leads
• Holds service team accountable to the service and cultural expectations of the company
• Maintains and participates in an active sales solicitation program
• Surpasses assigned revenue goals
• Slices product and prepares recipe according to Jersey Mike’s standards
• Operates all equipment necessary to perform the job
• Cleans and maintains kitchen appliances and utensils

Secondary Duties and Responsibilities

• Assists management team in the coaching of team members

Minimum Education and Qualifications

• A high school diploma or equivalent
• One (1) year of high-volume restaurant supervisory experience, including some experience in a quick service or fast casual dining environment

Competencies

• Excellent communication and organizational skills
• Excellent presentation and interpersonal skills
• Proficient in Word and Excel
• Basic understanding of Mohegan Sun budget process
• Sound business judgment, a high degree of personal motivation and a very strong work ethic
• Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
• Overall understanding of revenue management and its utilization to drive bottom line profit
• Ability to handle problems, including anticipating, preventing, identifying and solving them
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Must complete the Core Manager Training course
• Successful completion of Jersey Mike’s portal training
• Pursuit of learning and self-development opportunities to enhance personal and professional growth

Safety and Fire Training

• SIMM SMART alcohol awareness

Physical Demands and Work Environment

• Must be able to work in a casino environment with possible exposure to secondhand smoke
• Must be able to stand for extended periods of time
• Must be able to lift up to 30 lbs.
• Must be able to work various shifts and flexible hours