Shift Lead II

Why Chuze Us?

Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other. You deserve an awesome job. You found it.

Responsibilities

• Play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment.
• Lead by example, setting the standard for kindness and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.
• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Maintain front desk operations by assisting with memberships and executing retail sales, member check-ins, phone inquiries, and serving smoothies (at clubs with Chuze Blends).
• Escalate elevated member concerns and emergent facilities issues, maintaining an understanding of the best practices and partnering with leadership on solutions.
• Cook and support fellow Chuzers on operational best practices, policies, and training standards.
• Support a seamless member experience by upholding Kids Club standards, assisting with Kids Club as needed, fostering collaboration, and establishing clear communication across teams.

Perks

• Free MAX Chuze Fitness membership
• 401(k)
• Accrued time off and paid floating holidays
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities

Requirements

• High school graduate or equivalent
• 1+ years of experience in customer service
• Previous experience running shifts or leading a team
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

Preferences

• Bilingual
• Physical Abilities:
  • Ability to read, write, and communicate clearly in English
  • Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
  • Ability to stand for extended periods
  • Ability to operate a telephone, computer, and other standard office equipment
  • Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed