Shift Lead I

Why Chuze Us?

Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

Responsibilities

• Play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment.
• Set the standard for hospitality in every aspect of our operations, with a strong focus on enhancing the member experience.
• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members.
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries.
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed.
• Prepare and serve smoothies (at clubs with Chuze Blends).
• Support fellow Chuzers on operational best practices, policies, and training standards.
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families.
• Support daily operations, opening and closing procedures, inventory management, and administrative responsibilities.

Requirements

• A high school graduate or equivalent.
• One to two years of experience in customer service.
• Previous experience running shifts or leading a team.
• Excellent communication and interpersonal skills.
• A team-based mindset with the capacity to receive and deliver feedback.
• A strong attention to detail and multitasking skills.
• The ability to work varied hours, weekends, and opening/closing shifts regularly or as needed.

Perks

• Free MAX Chuze Fitness membership.
• 401(k) plan.
• Accrued time off and paid floating holidays.
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution).
• Health Savings Account (HSA) with employer contributions.
• Flexible Spending Account (FSA).
• Discounts on all Chuze retail and Chuze Blends purchases.
• Chuzer Referral Incentive Program.
• Free first aid/CPR and food handler certifications.
• An engaging and dynamic work environment with growth opportunities.

Physical Abilities

• Ability to read, write, and communicate clearly in English.
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements.
• Ability to stand for extended periods.
• Ability to operate a telephone, computer, and other standard office equipment.
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed.