Shift Lead FullTime (Eaze)
Green Dragon is a growing cannabis retailer with a production facility and stores throughout Florida. We're bringing high-quality products, top-notch customer service, and cannabis expertise to communities across the state, and we're looking for people who are passionate about delivering a great experience to every customer who walks through our doors. Green Dragon is part of Vireo, one of the fastest-growing platforms in cannabis with roughly 4,500 team members, over 1 million square feet of cultivation, and more than 170 dispensaries across 10+ states. Every role here plays a real part in shaping where this industry goes next, and in return we offer real opportunities to grow, contribute, and make an impact.
About the role
The Lead Budtender is responsible for promoting and selling products, ensuring high levels of customer satisfaction, delivering excellent customer service, and enhancing the in-store customer experience. As a keyholder, the Lead Budtender is trusted to open and close the store and serves as a go-to resource for POS, cash handling, and service standards on the sales floor.
Responsibilities
- Greet and check in customers in a friendly, welcoming manner and ensure high levels of customer satisfaction through excellent service
- Promote and sell products by engaging customers, suggestive selling, and sharing product knowledge
- Assist customers in store and over the phone and process online orders accurately
- Use and train others on the POS system, cash handling, safe audits, and change drops
- Serve as a keyholder responsible for opening and closing the store
- Enhance the in-store customer experience and model service standards for the budtender team
- Complete other duties and responsibilities as assigned
Requirements
- Sales experience in a retail store environment preferred, but not required
- Customer service experience in restaurant, hospitality, or retail
- Reliable, punctual, dependable, and trustworthy
- Ability to work in a fast-paced environment
- Flexibility to work days, nights, weekends, and holidays
- High school diploma, GED, or equivalent
- Ability to lift