Shift Lead - Froster

Prioritizes the guest experience

Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.

Supports the Bakery Manager

• Recruits, selects and trains team members
• Directs daily work responsibilities
• Provides performance feedback and coaching

Ensures NbC standards

• Upholds product, service, bakery environment, and visual merchandising standards
• Affirms food and health safety standards and NbC policies and procedures

Assists the Bakery Manager

• Executes operational and administrative responsibilities
• Co-manages special-order fulfillment
• Co-facilitates the opening and closing of the bakery

Maintains hands-on knowledge

• Contributes to marketing strategy execution
• Helps coordinate and participate in special, brand-building events

Core Values And Leadership Competencies

• Servant’s Heart
• Spirit of a Champion
• Genuine Connections

Knowledge, Skills, And Abilities

• Guest focus and strong interpersonal skills
• Ability to delegate tasks, communicate clear expectations, direct others' work and manage performance
• Strong problem-solving skills
• Strong learning agility

Education, Certifications And Work Experience Requirements

• High school diploma or GED; post-secondary education is a plus
• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies

Work Availability

• Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands