Shift Lead (Eligible for $3/Hour Premium for Qualifying Shifts) - Exton, PA

About the role

The Shift Lead is a highly experienced team member who performs complex, high-impact tasks to enhance the customer shopping experience and steps in for store leadership when needed. Our most successful Shift Leads are quick learners who thrive at balancing back-of-house administrative responsibilities with the fast-paced precision that defines Lidl’s operations in over 31 countries. Lidl is a fast-paced, hands-on environment where everyone pitches in – from stocking shelves to keeping the store clean. We offer competitive benefits and a team culture that values grit, precision, and pride in a job well done.

Responsibilities

• Uphold Lidl’s standards for cleanliness, freshness, product availability, and customer service throughout the store
• While serving as the Shift Lead, run assigned shifts in the absence of the Store Manager or Assistant Store Manager, ensuring smooth and efficient operations, supporting front end flow, and responding to customer concerns as needed
• Additionally, when acting in the capacity of the Shift Lead, carry out key operational tasks such as inventory receiving, cold chain compliance, safe handling, price changes, returns processing, ordering, and timekeeping procedures
• Follow established processes for stock handling, including receiving inventory, write-offs, and returns, to support availability and reduce shrink
• Encourage timely and accurate task completion by maintaining focus on priorities and setting a strong example during the shift
• Flex between operational responsibilities such as stocking, cleaning, and promotional merchandising to meet store needs
• Perform other duties as assigned

Requirements

• Must be 21 years of age or older
• 1-2 years of leadership experience
• A team-oriented attitude
• Excellent customer service skills, including the patience and ability to de-escalate tense situations
• Willingness to participate in the physical operations of the store, including stocking, cleaning, and ringing on a