Shift Lead (CV)

About the role

The Shift Lead at TA Travel Center plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards.

Responsibilities

• Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well.
• Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
• Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
• Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
• Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts.
• Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment.
• Reporting: Communicate effectively with management about any operational issues and staff performance.

Requirements

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and provide effective solutions.
• Familiarity with cash handling and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and lift items weighing up to 50 pounds.
• Capable of performing physical tasks such as stocking shelves and moving merchandise.

Benefits

• Competitive weekly pay.
• Flexible scheduling.
• Opportunities for growth and advancement.
• Fast-paced, team-oriented work environment.
• Health, dental, and vision benefits available for eligible team members.
• Paid time off for eligible employees.