Shift Lead Colorist

About the Role

Madison Reed Color Bar Shift Lead is a key component to the daily operational success of their assigned location. Color Bar Shift Leads demonstrate successful execution of customer service and operations best practices with a leadership perspective and act as ambassadors for Madison Reed Color Bar initiatives in accordance with company guidelines.

Responsibilities

• Lead by example, demonstrating professionalism in every interaction with clients and staff, and managing challenging situations as they arise.
• Support the team with consultations, appointments, operational flow, lunches, and breaks to ensure accountability and timeliness.
• Communicate potential areas of opportunity related to staff and operations to the General Manager.
• Perform opening and closing activities as a designated key holder, including maintaining cleanliness, restocking products and supplies, and completing checklists in compliance with safety and regulatory guidelines.
• Assist in managing client scheduling and respond to phone inquiries and emails in a timely and professional manner.
• Participate in ongoing trainings to aid the General Manager in executing new Madison Reed products and Color Bar initiatives.
• Aid in the education of staff and clients on an as-needed basis.
• Available to work Saturdays, Sundays, and holidays as needed.

Requirements

• Active state cosmetology license required.
• 3+ years of experience in a salon; previous operational or management experience.
• Experience in a fast-paced service environment.
• Outstanding and effective communication skills.
• Computer skills; POS (Point of Sale) systems experience highly desired.
• Ability to work evenings, weekends, and holidays as needed.

Physical Demands

• Regularly stand/walk for 4 consecutive hours or more at a time.
• Regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, and hear.
• Lift/move up to 3 pounds regularly; may occasionally sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

About the Company

Founded in 2013, Madison Reed is a prestige beauty brand that empowers all women with a revolutionary way to color their hair. The company values Love, Joy, Courage, Responsibility, and Trust, and strives to reflect these in how it treats customers and its growing team. Madison Reed believes all women should own their beauty and live their most brilliant and honest expression of themselves. The company is revolutionizing the $50 billion hair care industry by offering best-in-class products formulated under strict standards. Madison Reed is committed to the client experience, technology, and product innovation, fostering a dedicated and consistently-growing fan base.