Shift Lead

JOB RESPONSIBILITIES

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Overseeing and managing the security of safe and drawer funds.
• Maintaining the security of the store.
• Good interpersonal skills, including professionalism in working with team members and guests.
• Dedicated to increasing customer loyalty and building sales through excellent customer service.
• Able to read, write and communicate effectively.
• Able to perform and understand simple mathematical calculations.
• Models and trains company standards.
• Good time management and organizational skills and successfully performs multiple tasks.
• Absorb and assist with marketing activities within the community, such as promoting fundraising.
• Ensure food quality standards are met.
• Ensure cleanliness, health and safety standards are maintained at all times.
• Utilizing technology (iPads, Tablets, POS, etc.) to perform required job duties.
• Responsible for ensuring the completion of operational checklists and forms.
• Absorb and assist in training, coaching and development of Team members and new Shift Leads.
• All job duties required of Team Members.
• Requires bending, standing, and walking the entire workday.
• Must have the ability to lift 10 pounds frequently.

REQUIREMENTS

• Ability to maintain confidential information in the strictest of confidence.
• Basic management skills regarding Labor controls and Product costs.
• Ability to Lead a Team effectively and in a professional manner.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to solve problems quickly and effectively.
• Effective customer service skills.
• Ability to maintain a fast pace.
• Ability to complete initial and subsequent training. (Yogurtland U)
• Computer skills a plus

REQUIRED CERTIFICATIONS and TRAINING

• Food Handler's Card
• Workplace Violence Prevention Training
• Harassment Training

QUALIFICATIONS

• 1-year previous supervisory experience preferred but not required.
• Must be able to work various shifts per week and be available evenings and weekends.
• High school diploma or equivalent.