Shift Lead

Principal Responsibilities

• Provide facility oversight during assigned swing shifts.
• Cookordination with medical staff to ensure timely and appropriate medical care and response to patient needs.
• Work with Case Managers to schedule and facilitate Life Skills groups and activities to support patient rehabilitation and behavioral health.
• Ensure accurate and consistent documentation during assigned shifts.
• Support ongoing quality assurance and improvement activities.
• Participate in and contribute to staff training to maintain high-quality program services and facility operations.
• Aid in assessing and improving patient satisfaction with facility services and care.
• Engage in professional development activities as needed.
• Lead and train staff on proper documentation practices as required by contract and clinical needs.
• Ensure the accuracy of all documentation in the electronic medical record, including assessments, ICPs, referrals, appointments, patient progress, behavioral management plans, and community transition planning.
• Document all relevant information clearly and thoroughly, including name, title, date, and time.
• Ensure all eligible staff comply with DHS and JWCH/Wesley requirements to access and utilize the electronic medical record.
• Lead efforts to ensure patient information is shared only with appropriate personnel involved in care.
• Maintain confidentiality of all documents containing patient-identifying information.
• Respect and uphold confidentiality regarding information about staff and colleagues.
• Identify and support systems for reporting potentially unsafe situations or processes, ensuring timely resolution and documentation.
• Support the Project Manager in organizing staff meetings as required.
• Facilitate or participate in safety programs, including staff assignments to emergency response teams.
• Measure and record vital signs including temperature, pulse, blood pressure, pulse oximetry, weight, height, and blood glucose level.
• Identify clients experiencing clinical and behavioral issues and report to the licensed nurse or medical provider immediately.
• Aid care team during medical emergencies by performing assigned duties within certification and scope.
• Perform other duties as needed or assigned.

Requirements

• A high school diploma or equivalent required; Associate's degree or higher in a related field preferred.
• Certified Nursing Assistant (CNA) required.
• Minimum of 2 years of experience in a supervisory or lead role within a healthcare, social services, or related setting.
• Experience in supportive housing, case management, or working with homeless populations is preferred.
• Previous experience in documenting patient care and maintaining electronic medical records is preferred.
• Strong leadership skills with the ability to motivate, support, and direct staff effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse range of individuals.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with attention to detail.
• Current CPR and First Aid certification required.
• Bilingual (English/Spanish) ability a plus.

Physical and Environmental Requirements

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry up to 25 pounds.
• Ability to work in various environments, including office settings and patient care areas.
• Must be able to respond to emergencies in a timely manner.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!