Shift Lead

About the role

Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.

Responsibilities

• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Holds store keys to open and close without management as necessary.
• Assists and coaches team members with warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists in reviewing order exceptions on order release day and reverse logistics (e.g., returns, empty packages).
• Assists in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions.
• Maintains accurate inventory counts and on-hand quantities, including stockroom and overstock locations.
• Ensures the Outdate program is followed by team members.
• Handles basic department pricing and daily price changes; ensures proper signage is displayed for accurate pricing.
• Completes additional pricing tasks related to local regulations and compliance programs accurately and on time.
• Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as requested.
• Maintains clean, neat, and orderly store condition and appearance; requests store or system repairs as needed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement per policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Assists in stock rotation using the first in, first out method and restocks items as needed.
• Has working knowledge of store systems and equipment.
• Assists at the Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Conducts bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Preferred Qualifications

• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license as required by state.

Pay

Salary Range: $18 - $21 / Hourly