Shift Lead

Shift Lead

Address: 4700 HIGHWAY 280, STE 1, HOOVER, AL, 35242-05165-11651-S
Job ID 1834787BR
Job Type: Full-time

Key Traits

• Entrepreneurial
• Leadership
• Problem Solver
• Quick-thinking
• Responsible
• Team Player

Shift Lead

• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Attends training and completes PPLs requested by Manager.
• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Affixes basic department pricing and makes daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
• Affixes bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Affixes exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Affixes separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, affixes stock rotation, using the first in, first out method and restock outs.
• Affixes has working knowledge of store systems and store equipment.
• Affixes assists at Pharmacy out window as requested.
• Affixes ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Affixes responsible for bag checks of team members before leaving the store.
• Affixes complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Affixes completes special assignments and other tasks as assigned.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Benefits

• Health, dental and vision*
• Paid time off benefits
• Employee discount
• Retail Savings Plan (401(k))
• Flexible hours
• Training programs

*with a 30-hour work week

New opportunities for current team members

Learning and growing is a big part of our culture. So we love it when our people want to explore new possibilities.