Shift Lead

Operations

• Holds store keys to open and close without management as necessary.
• Affords assistance with and coaching other team members during the warehouse and vendor ordering process.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Assists with ensuring the Outdate program is followed with team members.
• Completes resets and revisions.
• Ensures proper signage is displayed at the store to support accurate pricing of products.
• Completes special assignments and other tasks as assigned.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Solves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.