Shift Lead

About the role

Vireo Health of Rocky Mountain is a vertically integrated cannabis company dedicated to retail excellence, cultivation quality, and strategic brand partnerships. We are committed to delivering an exceptional customer experience and driving sustainable growth. This role is pivotal in ensuring the seamless operation of our stores, focusing on exceptional customer service and operational efficiency.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Aid in returns and exchanges, ensuring a hassle-free process for customers.
• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Aid in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance and identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Working Conditions

• Ability to lift 25 lbs. or more multiple times per day.
• Stores are open 7 days a week from 8:00 am – 11:45 pm (varying by location).
• Nights, weekends & holidays.
• The schedule will vary depending on the needs of the business.
• Must be able to obtain and maintain a valid New Mexico Food Handler License to support safe and compliant handling of cannabis products.

Summary

Why Choose Vireo? Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives. Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together.