Shift Lead

Position Overview

The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities.

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
• Provides direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalates all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Maintain cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Perform routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or escalate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures, and operating standards
• Perform other duties as assigned to support site operations

Requirements

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer-facing or operational environment (retail, car wash) preferred
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Qualifications

• Understanding of basic customer service principles and practices
• Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
• Awareness of safety protocols and chemical handling procedures
• Knowledge of company policies, standard operating procedures, and cleanliness standards

Skills

• Ability to clearly give instructions, resolve conflicts, and engage with customers
• Ability to motivate team members and delegate responsibilities
• Problem-solving and decision-making skills under pressure
• Time management and task prioritization during busy shifts
• Basic technical aptitude to operate car wash equipment
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel), and perform standard data entry tasks

Abilities

• Ability to lead by example in a fast-paced environment
• Ability to monitor and evaluate team performance during shifts
• Ability to manage multiple priorities while maintaining a customer-first focus
• Ability to maintain composure and professionalism under stress
• Physical ability to stand, walk, and lift for extended periods, and work in outdoor conditions
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Ability to use personal protective equipment (gloves, eyewear, etc.) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise