Shift Lead

About the role

This position is within the LEGOLAND Discovery Center Philadelphia team. As a Guest Experience Lead, you will manage, support, and motivate front-line teams to ensure exceptional guest experiences. You will also resolve guest issues, train and develop staff, and jump in to assist where needed.

Responsibilities

• Assign, support, and motivate front-line teams to be truly guest-obsessed
• Manage queues and guest flow safely and efficiently during peak times
• Champion health, safety, and compliance across all departments
• Resolve guest issues quickly by coordinating with the right teams (Operations, Admissions, Retail, etc)
• Train and develop Hosts (customer service, safety standards & more)
• Coach performance, empower guest recovery, and elevate service standards
• Jump in where needed—training, scheduling, engagement, and support

Qualifications & Experience

• A high school diploma or GED is required
• Experience in attractions, entertainment, or service-based roles is preferred
• Proven customer service and guest interaction skills are essential
• Possess passion for entertaining children and families
• Ability to train, coach, and develop others effectively
• Fun, outgoing, and confident leadership style
• Strong communication and motivational skills
• Commitment to delivering top-tier guest experiences

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay

USD $18.00/Hr.