Shift Lead

Key Responsibilities

• Supervise daily operations during the shift, ensuring staff members are on task and performing well
• Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly
• Train, mentor, and support new employees, helping them integrate into the team and understand store procedures
• Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks
• Manage cash registers and financial transactions, ensuring accuracy during shifts
• Enforce safety protocols and regulations to ensure a safe shopping environment
• Communicate effectively with management about any operational issues and staff performance

Requirements

• A high school diploma or equivalent is required
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred
• Strong leadership capabilities with effective team management skills
• Excellent communication and interpersonal skills
• Ability to resolve customer complaints and provide effective solutions
• Familiarity with cash handling and point-of-sale systems
• Willingness to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift items weighing up to 50 pounds
• Capable of performing physical tasks such as stocking shelves and moving merchandise

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay