Shift Lead

Job Responsibilities

• Supervises restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies.
• Promotes and complies with implemented programs to ensure attainment of business plan for growth and profit.
• Provides direction and structure for hourly Team Members based off General Manager guidelines.
• Identifies any operational issues and gives timely feedback to the team so they can impact the operational opportunities.
• Follows and promotes all operational goals and follow-up plans set forth by the General Manager.
• Ensures Guests receive fresh, high quality food and outstanding service according to brand standards.
• Ensures shifts run smoothly with all Guests receiving a wow experience.

Qualifications

• Must be 21 years of age or older
• Must be high performing Team Member who has a history of leading by example
• Able to prioritize and balance multiple tasks simultaneously
• Able to cope with pressure and work under pressure
• Able to work effectively and cooperatively with fellow Team Members
• Possess excellent oral communication skills
• Possess the ability to motivate and maintain effective working relationships with all Team Members