Shift Lead

About the role

The Läderach Part Time Key Holder (Shift Lead) position is within the Retail business unit, comprising more than 200 chocolateries in 21 countries. This role is responsible for delivering an outstanding customer experience and ensuring the smooth operation of the store.

Responsibilities

• Deliver outstanding customer experience
• Provide training and support to Store Associates to meet production goals, including product-finishing projects
• Lead various in-store tasks during each shift, ensuring adherence to store and brand standards
• Ensure the movement on the sales floor is flowing effectively
• Help ensure product merchandising is accurate
• Help to lead the follow-through of all food safety protocols
• Target sales objectives and help to achieve store compliance and loss prevention standards
• Participate in team meetings to discuss goals, progress, and areas needing improvement
• Participate in other role-related duties as assigned by the Store Manager

Requirements

• At least 1 year of experience in retail sales or similar fast-paced, customer-minded environment, with increasing levels of responsibility
• Strong interpersonal skills and effective communication abilities
• Reliable and flexible with scheduling based on store needs
• Quality-minded with keen attention to detail
• Passionate about chocolate

Physical Requirements

• May need physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment
• Requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays)
• Multitasking requires physical agility and the ability to stay organized
• May involve bending, squatting, or reaching up high to organize or stock products
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays
• Restocking low shelves or accessing high displays may involve frequent bending or stretching
• Requires the ability to lift 15-40 pounds (7-18 kilograms)

What We Offer

• Competitive Pay
• Premium Holiday Pay (Time and a Half)
• Annual Bonus
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations
• Own it. Grow it. Make it fresh

What We Expect From You

• At least 1 year of experience in retail sales or similar fast-paced, customer-minded environment, with increasing levels of responsibility
• Strong interpersonal skills and effective communication abilities
• Reliable and flexible with scheduling based on store needs
• Quality-minded with keen attention to detail
• Passionate about chocolate

How to Apply

Jennifer Kassaras, Recruiting and Onboarding Manager, can be reached at linkedin.com/in/jennifer-kassaras-b52b2144 to answer your questions. You can also visit our career site: My Job Search.

About Läderach

Läderach, founded in 1962, is a Swiss chocolate manufacturer that produces fresh chocolates and is constantly developing new, innovative ideas in agile teams. The company's headquarters are located in the canton of Glarus, where they produce their fresh chocolates against a picturesque Alpine backdrop. The company employs over 2500 people from more than 80 countries across the group, and the trend is rising.

Equal Opportunity Employer

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.