Shift Lead

About the role

As a Shift Leader at our UT store located at 2121 Cumberland Ave, Knoxville TN 37916, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Manage cash handling and deposits

Requirements

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Likely eligible to work in the United States
• Must be 18 years or older to be employed

Qualifications

Desired skills/experience:

• Desired skills/experience

Skills

Not specified

Benefits

Flexible part-time work schedules
Pay on Demand
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
Fun, exciting team environment
Employee discount and FREE cookies with every shift!

Pay

Not specified

Schedule

Not specified