Shift Lead

About the Company

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. The company operates multiple product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis, as well as a retail network, High Profile Cannabis Shop. We retail high-quality cannabis products at our High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.

About the Role

The Shift Lead is responsible for overseeing store operations in cooperation with management while actively driving sales by guiding customers through the selection and purchase of cannabis products. This is a full-time position located at our dispensary in Saint Charles, MO (1416 Harvestowne Industrial Dr, Saint Charles, MO 63304). Operating hours are 8 AM–9 PM Sunday through Thursday and 8 AM–10 PM Friday and Saturday.

Responsibilities

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and a deep understanding of customer needs.
• Assist new customers with questions on state-required forms and update customer information in the point-of-sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and properly stocked, delegating tasks to team members as needed.
• Educate customers on cannabis properties and selection of proper genetics based on desired effects, ailments, or other requests.
• Fill online orders efficiently while prioritizing customer experience and state compliance.
• Serve as a role model for store employees in sales generation and customer service, making the customer experience the priority.
• Handle customer complaints professionally, partnering with management as needed.
• Maintain product knowledge and stay updated on current cannabis trends and compliance regulations.
• Accurately use and maintain POS systems and perform daily cash management responsibilities while adhering to company cash-handling policies.
• Open and close the store, assist with product intake, and conduct inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Ensure daily compliance with dispensary policies, including state/local regulations, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to company policies and guidelines, acting as store representative in the absence of the Store Manager or Assistant Store Manager.
• Support the training of current and new employees on job duties, POS systems, inventory, product options, and sales tactics.
• Participate in the counting, pooling, and splitting of tips as assigned by management.

Requirements

• 3+ years of customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators (KPIs) regularly.
• Effective multitasking and ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Strong oral and written communication skills; ability to correspond professionally.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and be 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

Benefits

• Medical, Dental, & Vision Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Paid time off
• Employee discount
• 401(k)
• Holiday Pay
• Company Swag

All compensation range estimates are generated by third-party job search engine websites. C3 Industries will compensate qualified candidates commensurate with experience and industry norms.