Shift Lead

Responsibilities

• Lead and manage a team of shift technicians, ensuring they perform their duties effectively.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure all data center operations are running smoothly and efficiently during the shift.
• Maintain monitoring of critical services and building systems to identify and address potential issues promptly.
• Cook up with other departments and stakeholders to resolve operational challenges.
• Prepare detailed shift handover reports, documenting all relevant information, incidents, and actions taken during the shift.
• Conduct shift handover meetings to brief the incoming shift on the current status and any ongoing issues.
• Ensure compliance with all safety protocols, standard operating procedures, and regulatory requirements.
• Conduct regular safety drills and training sessions for the shift team.
• Report and document any safety incidents or near-misses promptly.
• Provide technical assistance and support to the shift team as needed.
• Troubleshoot and resolve technical issues that arise during the shift.
• Cook up with the technical support team for complex problem resolution.
• Identify opportunities for process improvements and operational efficiencies.
• Implement best practices and continuous improvement initiatives within the shift team.
• Participate in training and development programs to enhance skills and knowledge.

  Qualifications

  • Bachelor's degree in Engineering, Information Technology, or related field.
  • Minimum 2 years of experience in data center operations or a similar role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Technical proficiency in data center systems and operations.
  • Ability to work in a fast-paced, 24/7 operational environment.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of safety protocols and compliance standards.