Shift Lead

Core Responsibilities

• Supervise and motivate an elevated level of service and productivity amongst dispensary team; assist in operations such as opening and closing procedures.
• Aid in developing a schedule to adequately staff the dispensary.
• Maintain a clean and organized work environment.
• Answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house.
• Work effectively and respectfully with fellow co-workers and other team members.
• Expert level proficiency in all aspects of retail dispensary duties.
• Communicate and recognize employees to promote positive team culture.
• Assist in training new employees on policies, processes, procedures, and roles.
• Handle patient and employee requests appropriately.
• Provide administrative support to the Retail Floor Manager.
• Balance cash registers.
• Adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts.
• Participate in ongoing education and professional development opportunities.

Qualifications And Education

• Must be at least 21 years of age.
• Must be able to pass a background check to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• High School Diploma or equivalent.
• 2 years of retail and/or customer- facing experience preferred.
• Cannabis retail or education experience preferred.
• Product Knowledge: must be familiar with the variety of methods used for Cannabis consumption. Must be able to effectively address customers' concerns and complaints.
• Must be able to remain compliant in a highly regulated role.
• Must have cash handling experience and excellent mathematical skills.
• Ability to prioritize and multitask in a busy atmosphere.
• Strong attention to detail.
• Ability to work evenings, weekends, and holiday shifts as scheduled and needed.