Shift Lead

About the role

We are hiring a full time Shift Lead at our Bankers Hill location. This position includes cashiering, barista, and server duties, along with back of house responsibilities.

Responsibilities

• Deliver the best experience to every customer, with a friendly and community-oriented attitude.
• Prepare and serve beverages and food items consistently.
• Aid in setup, cleanup, stock work, and special tasks.
• Maintain a clean and inviting environment for customers and team members.
• Work early morning, afternoon, and weekend shifts.
• Support your team in keeping the cafe clean and running smoothly.
• Communicate all staff difficulties, triumphs, and feedback to manager/owner.
• Adhere to all company policies and protocols, and hold all employees to that standard.
• Coach and mentor staff on an ongoing basis.
• Direct the floor during lead shifts.
• Utilize staff in the most effective way to meet shop goals and provide excellent customer service.
• Model standards of excellence in customer service through direct interaction and handling customer complaints and issues.
• Maintain coffee and food menu knowledge.
• Accurately and confidently communicate product information to staff and customers.
• Participate in the training of new employees.
• Troubleshoot issues as they arise in the shops.

Requirements

• High school diploma or GED.
• At least one year experience in customer service and/or hospitality.
• At least one year lead experience in a food/beverage environment preferred.
• A strong background and emphasis on customer service.
• ABC certification through exam if applying for FOH role.
• Physical requirements: Must be able to lift 30 pounds above your head. Job requires long hours on your feet. Repeated motions with hands and wrists (i.e. tamping, pulling shots, steaming milk).

Why you’re right for this job

• You love cultivating community, connection, and conversation.
• You have the ultimate customer service mindset; you love making someone else’s day better.
• You are proactive and self-motivated, with high standards for quality.
• You love coffee and you’re a quick learner.
• You work well in a fast-paced, highly social environment.
• You’re willing to adapt, innovate, and work hard.
• You can remain calm, cool, and collected during peak times and under stress.

Job Details

• This is a full-time, hourly position, starting at $18.10 per hour, plus a share of the tip pool which averages around $14/hour for the last year.
• Benefits include sick time, free drinks, free meals, health, dental, vision, and 401k.
• Candidates must be located in (or willing to relocate to) San Diego County.