Shift Lead

Shift Lead Job Summary

Sharing Our Passion One Sandwich at a Time: Accomplishing Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

Shift Lead Responsibilities

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follows inventory control procedures and guidelines.
• Fulfills roles in accordance with Capriotti’s procedures and operational policies, cash handling, sanitation, and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Affords assistance with labor management costs.
• Acts with integrity, honesty, and knowledge to promote Capriotti’s values and culture.
• Maintains cleanliness and organization throughout the shop and ensures proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas.
• Works as a team to prepare for each shift.
• Able to manage time effectively while meeting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.

Qualifications

• Excellent guest service skills are required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; could include nights and weekends.
• At least 16 years of age.