Shift Lead

Primary Purpose and Function

The Shift Lead performs the duties of a CSC and/or veterinary assistant/technician, and provides operational support across all shifts. They help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing productivity and profitability.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, including:
• Actively recruiting new clients and managing client flow.
• Maximizing the number of pets seen by the hospital team.
• Providing professional, efficient, and exceptional service.
• Educating clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Aiding incoming and outgoing clients, completing documentation, and managing finances.
• Assisting with surgery as applicable and utilizing technical skills.
• Support the Practice Manager in:
• Developing an efficient, productive hospital team.
• Managing hospital labor and supervising the paraprofessional team.
• Ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Communicating with associates, clients, hospital leadership, and Central Team Support.
• Ensuring compliance with Banfield protocols and practices.
• Training and mentoring new paraprofessional associates.

Qualifications

• Associate’s degree or veterinary technician certification/licensure preferred, or equivalent combination of education, training, and experience.
• Two years of experience (healthcare, veterinary profession, service-type industry, etc.), with six months at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Skills

• Ability to multi-task.
• Organizational ability.
• Problem-solving skills.
• Intellectual ability.
• Mathematical ability.
• Computer skills.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plan.
• Flexible Spending Accounts (FSAs).
• Health Savings Accounts (HSAs).
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Employee Assistance Program (EAP).
• 401(k) Retirement Plan with company match.
• Company-sponsored wellness programs.
• Flexible Spending Accounts (FSAs).
• Health Savings Accounts (HSAs).
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Employee Assistance Program (EAP).
• 401(k) Retirement Plan with company match.
• Company-sponsored wellness programs.