Shift Lead

About the role

The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital.

Responsibilities

• Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Focusing the team to achieve practice priorities while building our culture and brand.
• Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.
• Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Aiding in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.
• Ensuring compliance with all practice policies and procedures.
• Ensuring adherence to Banfield dress and grooming guidelines.

Qualifications

• You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• You must embrace and thrive on providing exceptional client and pet experiences.
• You must be available to work weekend and evening shifts.
• You must be comfortable working in an environment with loud noise and strong smells.
• You must be 18 years of age or older.
• You must have a minimum of two years of veterinary hospital experience.

Skills

• Strong communication skills
• Ability to lead and motivate a team
• Proficiency in Banfield protocols and practices
• Excellent client service skills
• Effective scheduling and time management

Benefits

Banfield Pet Hospital offers a comprehensive total rewards package, including:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $21.27 - $27.18 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.