Shift Lead

Key Responsibilities

• Maintains inventory.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant teams capabilities *Performs duties of the Crew Member when necessary.

Essential Skills, Experience, and Education Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal, leadership, and organizational skills
• Excellent time management skills and ability to work across all shifts
• High school diploma or equivalent required
• Experience providing outstanding customer service
• Previous supervisory experience required
• Ability to traverse all parts of the restaurant quickly
• Frequent standing for long periods of time
• Must be able to lift 25-50 pounds at times
• Must be at least eighteen (18) years of age
• Ability to remain calm in a fast-paced environment
• Ability to work flexible hours including days, evenings, weekends and holidays to meet the needs of the business