Shift Lead (A&W)

Key Responsibilities

• Lead and support team members throughout assigned shifts
• Provide coaching, direction, and motivation to maintain a positive work environment
• Aid in training new hires on operational procedures, customer service, and food safety standards
• Help monitor team performance and address concerns professionally as needed
• Deliver excellent customer service and maintain a welcoming atmosphere
• Ensure customer orders are prepared accurately and efficiently
• Resolve guest concerns and complaints promptly and professionally
• Lead by example in maintaining strong hospitality and service standards
• Assist in overseeing daily food service operations during assigned shifts
• Ensure food quality, preparation, cleanliness, and safety standards are consistently followed
• Support smooth workflow between front-of-house and kitchen operations
• Help maintain equipment and ensure safe operational practices are followed
• Assist with inventory tracking, stock organization, and supply management
• Monitor product levels and communicate inventory needs to management
• Help minimize waste and maintain proper stock rotation procedures
• Ensure compliance with all sanitation, food safety, and cleanliness standards
• Support register operations and ensure accurate cash handling procedures
• Assist with opening and closing responsibilities, including cleaning, restocking, and securing the location
• Follow company procedures related to financial transactions and reporting

Additional Responsibilities

• Support promotions, operational initiatives, and company goals
• Absorb during busy periods to maintain efficient service and team productivity
• Perform additional duties as assigned by management

Requirements

• Previous food service, restaurant, retail, or customer service experience preferred
• Leadership or supervisory experience is a plus
• Strong communication, teamwork, and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic understanding of food safety and operational procedures
• Dependable with a strong work ethic and positive attitude
• Flexible availability, including evenings, weekends, and holidays as needed
• Ability to stand for extended periods and lift moderate weight when necessary