Shift Lead - 005241

About the role

The Shift Lead position at Banfield is responsible for performing the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff. This role involves guiding the team to maximize productivity and profitability of the hospital, ensuring effective communication with all clients and internal stakeholders.

Responsibilities

• Takes great enjoyment in assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Fulfills the role of Client Services Coordinator or Vet Assistant, following Banfield protocols and practices to focus the team on achieving practice priorities while building the hospital's culture and brand.
• Day-to-day supervision of the team when needed, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Helps create an environment where a team can deliver quality, efficient, and effective veterinary care to pets and fosters an environment that engages associates, where they do their best and feel good about being a member of the team.
• Provides professional, efficient, and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolves client issues.
• Aids in effectively scheduling associates to meet client needs according to Banfield policies, while proactively planning time off and CE scheduling.
• Ensures compliance with all practice policies and procedures.
• Ensures adherence to Banfield dress and grooming guidelines.

Requirements

• You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• You must embrace and thrive on providing exceptional client and pet experiences.
• You must be available to work weekend and evening shifts.
• You must be comfortable working in an environment with loud noise and strong smells.
• You must be 18 years of age or older.
• You must have a minimum of two years of veterinary hospital experience.

Qualifications

• You must be passionate about preventive pet care.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to lead and motivate a team.
• Knowledge of Banfield protocols and practices.
• Proficiency in client service and customer relations.

Benefits

Banfield offers a comprehensive total rewards package, including:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $17.57 - $22.45 per hour.

Schedule

Shift Lead positions typically require weekend and evening shifts.