Shift Lead - 005118

About the role

The Shift Lead position at Banfield is responsible for performing the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff. This role involves working closely with the Practice Manager and/or Chief of Staff to guide the team towards maximizing productivity and profitability of the hospital.

Responsibilities

• Assist and support the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Foster an environment where a team can deliver quality, efficient and effective veterinary care to pets and engage associates.
• Lead by example in providing exceptional client service, ensuring all associates do the same, and effectively resolving client issues.
• Schedule associates to meet client needs, proactively plan time off and CE scheduling, and ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.

Requirements

• Believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• Embrace and thrive on providing exceptional client and pet experiences.
• Be available to work weekend and evening shifts.
• Be comfortable working in an environment with loud noise and strong smells.
• Be 18 years of age or older.
• Have a minimum of two years of veterinary hospital experience.

Qualifications

• A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications.
• Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
• Banfield offers all associates a generous benefits package including 401(k), paid time off, and Optimum Wellness Plans ® for your pets.
• In addition, medical, vision and dental insurance is offered to associates based on eligibility.

Skills

• Strong communication skills.
• Ability to lead and motivate a team.
• Effective problem-solving and conflict resolution skills.
• Proficiency in Banfield protocols and practices.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

Pay

The pay range for this role is $17.57 - $22.45 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.