Shift Lead - 005108

About the role

The Shift Lead position at Banfield involves performing the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff. This role requires effective communication with clients and internal stakeholders, day-to-day supervision of the team, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.

Responsibilities

• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building the hospital's culture and brand.
• Supervise the team when needed, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment where a team can deliver quality, efficient, and effective veterinary care to pets and foster an engaging environment for associates.
• Provide professional, efficient, and exceptional client service, lead by example, ensuring all associates do the same, and effectively resolve client issues.
• Affordably schedule associates to meet client needs, while proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.

Requirements

• Believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• Embrace and thrive on providing exceptional client and pet experiences.
• Be available to work weekend and evening shifts.
• Be comfortable working in an environment with loud noise and strong smells.
• Be 18 years of age or older.
• Have a minimum of two years of veterinary hospital experience.

Qualifications

• Passionate about preventive pet care.
• Available to work weekend and evening shifts.
• Comfortable working in an environment with loud noise and strong smells.
• At least 18 years old.
• Minimum of two years of veterinary hospital experience.

Skills

• Excellent communication skills.
• Ability to supervise and motivate a team.
• Strong organizational and time management skills.
• Effective problem-solving and conflict resolution abilities.
• Proficient in client service and customer relations.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

Pay

The pay range for this role is $18.50 - $23.64 per hour.

Schedule

Shift Lead positions typically require weekend and evening availability.