Shift Coordinator - Sol

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences.

Why XRG?

• Competitive pay that recognizes your dedication and skills
• Flexible hours to strike the perfect balance between work and life
• Career growth opportunities with a focus on promoting from within (#XperienceRealGrowth)
• Unique culture driven by core values, fostering the #XRGFam experience
• Team member dining discounts for you and up to 5 guests
• Employee referral program
• Exclusive credit union benefits, including checking/savings, loans, and financial education
• Partner perks: discounted rates on theme parks, travel, apparel, sports tickets, and more
• Sick time offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL)
• Comprehensive health insurance for full-time team members

Certified Top Workplaces for 5 years running!

About the Role

A Shift Coordinator is an hourly, non-exempt position responsible for assisting the management team in all aspects of shift management. Completion of the Shift Coordinator Program is required prior to starting training.

Responsibilities

• Performs all duties as outlined in the Shift Coordinator certification program
• Sets an example for team members by implementing the shift plan and ensuring swift, smooth production
• Delegates tasks to encourage teamwork and ensure restaurant operations comply with company standards
• Communicates daily work goals to the team from leadership
• Motivates team members to exceed guest expectations with food and friendly service in clean surroundings
• Acts on guest feedback and resolves complaints in a timely, friendly, and professional manner
• Reports violations of safety, sanitation, security, and other company policies to restaurant management
• Follows all POS comp procedures and cash handling procedures—may never discount their own checks
• Assists leadership with coordinating and scheduling interviews for hourly team members
• Adheres to manager appearance standards when performing Shift Coordinator duties
• Demonstrates professional and ethical behavior at all times when interacting with guests, employees, and managers
• Directs, trains, and motivates employees to ensure proper completion of assigned tasks and checklists
• Follows all procedures and policies to ensure the safety of employees and guests
• Assists managers with promotional roll-outs and training
• Prepares and sorts documents for data entry, including entering invoices into database software
• Tracks, reviews, and submits invoices, resolving discrepancies and obtaining further information as needed
• Completes additional tasks as assigned

Requirements

• High school diploma preferred
• Proof of eligibility to work in the United States
• Valid driver’s license
• 18+ years of age
• Possession of or ability to obtain all state-required work cards
• Minimum of one (2) years of related experience
• Familiarity with OpenTable
• Knowledge of proper lifting techniques, guest relations, sanitation, and safety
• Experience with safe alcohol service and full-service restaurant operations
• Ability to communicate effectively and assertively in English, both verbally and in writing

Working Conditions

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment subject to varying levels of noise, crowds, and smoke, depending on guest volume
• Fast-paced, high-volume, full-service restaurant setting
• Varied shifts, including days, nights, weekends, and holidays

Physical Requirements

• Ability to walk and stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for extended periods
• Ability to understand and clearly communicate speech
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl